Implementing Cisco Collaboration Applications (CLICA) v1.1

Duration

5 Days

Prerequisites

Before taking this course, you should have:

• Basic understanding of networking technologies
• Basic understanding of voice and video
• Cisco Unified Communications Manager (CUCM) experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks

Course Content

The Implementing Cisco Collaboration Applications (CLICA) training teaches you the knowledge and skills to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection and Cisco Unity Express, and Application clients. Topics covered include streamlining communication procedures, strengthening compliance measures, and enhancing communication systems and devices.

Course Outline

• Cisco Unity Connection Integration
• Cisco Unity Connection Call Handlers
• Cisco Unity Connection Troubleshooting
• SSO for Cisco Unified Communications Applications
• Cisco IM and Presence and Cloud Messaging
• Cisco IM and Presence and Jabber Customization
• Cisco IM and Presence Compliance Message Archiving
• Webex App Troubleshooting
• Cisco Unified Attendant Console
• Call Recording and Monitoring

Who Should Attend

• Collaboration engineers
• Collaboration administrators